On the left side, you'll find the button "ORDER"
When you click on it, you will open the orderform. It will open in a new window or in a new tab, depending on how you have set your webbrowser.
Here you can state your order, as well as your personal details.
But it will all point out itself actually.
Just send an email with your name, address, zipcode, city, and tel.nr.
And state of course what you would like to receive!
After you sent the orderform, an auto-reply will follow.
You are then sure that it has arrived at us and that the email-address you gave was correct.
Because this is not an automated proces, but is 'just' done by people, it may take some time before you receive this mail.
Ususally you'll receive a reply within an hour. If it takes longer than a day, there's a good chance that your mail did not arrive.
Please be so kind to send a mail then to inform about the status.
If you ordered before, you have a customer number. You can find it on the invoice and in the email-con rmation of your earlier order.
When you don't have these anymore, no problem. Just fill-in the orderform and we will find your details.
We do our best to stock several copies of a title.
We import from several places in the world however, and from many publishers and production companies.
It so sometimes happens that items are out of stock for a shorter or longer period.
In the rare case something is not in stock, you'll be notified about that of course, and can you decide what you would like next,
like just waiting a while, separate shipment (in case of multimple orders) etc.
Parcels are sent by TNT-Post and are marked by a barcode for tracking & tracing.
At delivery one has to sign for receipt. So no losses and no wrong deliveries.
We only use sturdy, well-protecting carton wrappings or boxes.
Generally, parcels are sent on monday and thursday.
Usually, within the Netherlands, these are delivered the next day.
In case you are not at home, you'll receive a note from the postman in your letterbox, and can you fetch your parcel at the postoffice.
Regardless the size of your order, within the Netherlands you only pay € 4,90 for the registered shipping.
From € 100,- articles on, we even waive the shipping within the Netherlands. So free shipping ! (Sales excluded)
Foreign customers will get the same amount as reduction on their shipping costs.
This is not valid for order on which other discounts are given.
It is also not valid for other products than books and DVD's.
Foreign shipping is based on the tarifs of the Dutch Post. There are no additional costs.
Below the prices and transit-time for foreign shipments (TNT-Post 2009)
| Zones | |||||
| Zone EEC 1 : Austria, Belgium, Denmark (excl. Faeröer Isles and Greenland), Germany, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican), Luxemburg, Spain, (incl. Balearics, excl. Canarian Isles), Sweden, United Kingdom (excl. Gibraltar and Canal isles). | |||||
| Zone EEC 2 : Bulgaria, Czechia, Estland, Finland, Hungary, Ireland, Letland, Litoania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slowakia. | |||||
| Outside EEC 1 : Albania, Andorra, Bosnië-Herzegovina, Canal isles, Canarian Isles, Croatia, Cyprus, Faeröer Isles, Gibraltar, Greece, Greenland, Iceland,, Liechtenstein, Macedonia, Malta, Moldavia, Montenegro, Norway, Oekraïn, San Marino, Serbia, Switzerland, Turkey, Vatican, White-Russia. | |||||
| Outside EEC 2 : All other countries. | |||||
| Prices | |||||
| Shipments up to 500 grams: Within Europe: € 7,70 - Outside Europe: € 10,45 | |||||
| Kg. | Zone EEC 1 | Zone EEC 2 | Outside EEC 1 | Outside EEC 2 | |
| 0-2 | € 13,10 | € 18,80 | € 18,80 | € 24,10 | |
| 2-5 | € 19,50 | € 24,50 | € 25,- | € 34,20 | |
| 5-10 | € 25,20 | € 30,80 | € 31,20 | € 57,10 | |
| 10-20 | € 34,10 | € 39,80 | € 41,30 | € 104,10 | |
| 20-30 | € 40,55 | € 47,35 | -- | -- | |
3-4 days: Andorra, Liechtenstein, Norway
2-4 days: Austria, Ireland, United Kingdom (excl. Gibraltar and Canal isles), Sweden
3-5 days: Czechia, Finland, Hungary, Italy (excl. San Marino and Vatican), Poland, Slowakia, Spain (incl. Balearics, excl. Canarian Isles)
4-5 days: Iceland, Israel, Japan
4-6 days: Estland, Gibraltar, Letland, Litoania, Portugal (incl. Azores and Madeira), Slovenia
4-7 days: Bulgaria, Romania
4-8 days: Nederlandse Antillen, United States
5-7 days: Canada, Hong Kong
5-7 days: Cyprus, Greece, Malta, San Marino, Vatican
5-8 days: Surinam
6-7 days: Canal isles
6-8 days: Australia, Canarian Isles, New Zealand
6-9 days: Brazil
7-9 days: Maroc
7-9 days: Albania, Bosnië-Herzegovina, Croatia, Macedonia, Montenegro, Serbia
8-10 days: Russia, South Africa, Turkey
8-15 days: China
10-12 days: Moldavia, Oekraïn, White-Russia
Other countries no exact figures avalable
* New customers always have to prepay their first order.
* Orders from outside the Netherlands always have to be prepaid.
* Orders from € 150,- on always have to be prepaid.
Dutch citizens can order and pay later, provided that they meet the required conditions:
* You must be a returning customer, with an address in the Netherlands.
* You have to have a 'fixed' telephone-line, or mobile, that can be checked in public in the KPN-phonebook.
* Name, address and number in the phonebook should match the ones stated.
* When moved to a new address, also the first order to be sent to that new address has to be prepaid.
* Payments have to be done within 14 days after receipt.
* NB. We always reserve the right to ask for prepayment, without stating a reason.
Within the EEC it is possible to wire money virtually without costs. Costs are the same as making a remittance within your own country.
It is nessecery though to use two codes, the BIC and the IBAN. The IBAN comes in the place were you have to fill-in our bank-account (which is 5589075).
Also the BIC has to be filled-in on the right place. If you do not know where, please ask your own bank,
as it may vary how banks have arranged this in their internet-banking
Bank: ING
address: P.O.Box 1800
Zipcode: 1000 BV
City: Amsterdam
Country: The Netherlands
BIC: INGBNL2A
IBAN: NL64INGB0005589075
We do not accept creditcards. Nor do we work with PayPal. That would make the products more expensive unnessecary. And:
* 80% of the accountholders use internetbanking nowadays.
* Many people hesitate to use their creditcards on internet because of increasing fraud.
* Within Europa the costs of international remittances are equal to those of national remittances,
provided the BIC and IBAN codes are used. In practise this virtually always means it is free.
To do so, you need to contact us within eight days after receipt.
Products need to be returned within eight days after return-authorization.
After then, the right on return stops and do we principally do not take back the product.
DVD's can not be changed, but if defect, they will be replaced by the same title.
All resulting costs are at the responsabillity of the customer.